Shipping & Returns

Delivery within Central Scotland will incur a carriage charge of £3.95 + VAT.
Delivery UK wide will incur a carriage charge of £5.95 + VAT (Excluding Highlands & Islands where we will confirm delivery charges with you prior to processing your order.)
Please note we reserve the right to charge the correct shipping fee if the incorrect option is selected.

Delivery days are Monday to Friday
There are no deliveries at Weekends, Bank Holidays or National Holidays.

Orders received before 12pm will normally be processed that same day if in stock and available. They will then be dispatched for next day delivery.

Back Orders
If your item is not in stock we will back order for you.
You will always be emailed with the option to cancel your order if you would rather not wait. Full payment for the order will be taken when your order is placed.
If there are items 'to-follow' please allow up to 28 days for these to arrive. If you would like to cancel any 'to-follow' items, your money will be returned immediately.

Claims will not be accepted for damages or shortages unless they are reported to Thomsons Gas within 2 days of receipt and we request that all customers open boxes and check items as soon as possible after receipt. In addition, goods will only be replaced if they are found to be broken in transit or if a problem has occurred during production.

Under the Consumer Contracts Regulations 2013 you may notify us that you wish to cancel your contract before the end of the statutory cancellation period (14 days from the day you receive the goods). You must then return the goods to us in the same condition you received them in and we will provide a full refund.

Shipping & Returns for Electric Heaters, Dehumidifiers & Fans


All goods will be delivered on a lorry with offloading facilities (where requested), deliveries will usually take 2 working days but we will inform you by phone or email to confirm a suitable delivery date for you.  Delivery costs quoted are for mainland UK only (excluding highlands) , for delivery to Highlands, Northern Ireland, Isle of Man or any other island, please contact the shop prior to ordering for a bespoke price. If you require delivery by a specific date, please let us know when ordering what this date is and we will inform you if we are able to meet your demands. 

Return Of Goods Policy

Do not return Goods to us without following the steps below. We will not be liable for any Goods returned to us that do not follow this procedure.

1. You have a statutory duty to take reasonable care of the Goods whilst they are in your possession and up until the time when the Goods are physically returned to us. Notwithstanding any rights you have as a "consumer" under the Consumer Protection (Distance Selling) Regulations 2000 ("The Regulations") in relation to cancellation of an order or returning Goods to us, if any damage is caused to the Goods whilst they are in your possession, we may have a claim against you for breach of that statutory duty.

2. Before returning any Goods to us we request that you contact us in writing or by e-mail at to inform us that Goods are being returned and to obtain a return reference number.

3. In returning the Goods to us we request that you comply with the following requirements:

3.1. you state your original order reference number on any correspondence sent with the returned Goods to assist us in dealing with any refund efficiently;

3.2. return all the original packaging where possible to do so;

3.3. ensure that the Goods are packaged securely taking all measures where possible to prevent damage in transit;

3.4. on the outside of the parcel packaging, clearly mark the returns reference number and our postal address.

4. Except where otherwise agreed, you are responsible for returning the Goods to us. We ask that you please ensure that you obtain adequate proof of delivery as we will not be liable for any Goods that are lost or damaged in transit.

5. Where Goods have been damaged whilst in your possession we shall not be obliged to accept the return of those Goods. In such circumstances, we will notify you that the Goods are available for re-collection or re-delivery for which you shall be liable for any reasonable delivery charges incurred.

6. We shall inspect all Goods that are returned and should we deem the complaint for damaged or faulty Goods to be unjustified, we will inform you of the reasons for our decision and either notify you that the Goods are ready for collection or arrange for them to be re-delivered to you.

7. Where we accept the return of the Goods, we will provide you with either replacement Goods or a full refund or account credit as you request. Any refund will be repaid or credited within 30 days of being notified of your intention to cancel.

8. A re-stocking fee may be charged on returned items.

Please also view our Privacy Policy